Hi,
My name is Debajyoti Nath, and I am using MTS Mblaze more than 1.5 year. My Account Number is: 223000040977 (West Bengal). Previously, the due date was 22nd of every month ans the seller convinced me that this date wont changed. For your information, I always make payment over net and that on 22nd Mid-night. Suddenly, they changed the due date on 20th of every month and now that is 18th of every month, and now they charged Rs.100 as late payment fee, if you miss the due date.
My question is firstly, when you people are selling any product, why you serve the wrong information. For only your information, I moved with MTS, because I can pay my due amount by 22nd, now if you changed the due date, then that is now problem for me, because I already set my monthly budget accordingly (normally my billing amount is 1010, including tax and that is fixed). Right now, every month I have to pay Rs.100 extra!!! I tried to speak with MTS billing dept, but its very hard to reach them (phone no# 03366070341). Somehow I reached one lady, and she behaved very bad, not only that, they don't have any supervisor to deal these issue. However, after explaining everything to her, she suggested me to DISCONTINUE the connection, how much shameless they are!!! Even, she threatened me that I will get the letter from court if I did not pay my late payment charge.
I would request you to please take care of these issues urgently. As an old customer, I would like to continue MTS service, if you people please fix this "due date" issue.
Thanks,
Debajyoti Nath
MTS No# 9143085010
